General terms of sale

Here a sum of the salient points of the Conditions of Sale. Below you will find the complete conditions and return, withdrawal, and privacy policy.


We don’t ask any data referring to your card within the online shop or during the registration.

Payments must be anticipated and you can choose among three payment methods: Bank Transfer, Credit Card, PayPal.


If you choose Bank Transfer, you will receive, after the order confirmation, the data for the bank transfer. We recommend you to carry out the bank transfer as soon as possible, because three working days after the confirmation, the order will be cancelled if there is no payment.

To place an order for the purchase of one or more products you must fill out the online order form, accepting the General Terms and Conditions of Sale, the Return and Refund Policy, the prices, shipping and delivery costs and further shipping contributions required.

All essential characteristics will be provided on each product page. The products offered for sale on site may not exactly correspond to the real quality in terms of image and colors due to the Internet browser or monitor used and some pictures can be only indicative, for example when referring to groups of items or environmental items.

By submitting the order form you unconditionally declare to know and accept these General Terms and Conditions of Sale as well as further conditions contained on the website including the General Terms and Conditions of Use, Privacy policy and Return Policy.



Always check the packages at the moment of the delivery: any discrepancies in orders like clear tamper or damage of the packaging, should be immediately notified to the courier at time of delivery by indicating it in writing on the courier’s delivery documents, for example “Accepted with reserve because…” (indicating the reason: break, damage, etc). One copy of the courier’s delivery documents to the courier, while a copy remains to you. The communications must be send to us in writing within twenty-four hours from the receipt of goods, send us the photos of the package enclosing also a copy of the courier’s delivery documents with your written reserve.


Your personal data stay within the website and we will not cede your personal data to other parties.
We ask your tax code in order to automatically issue the invoice.


The right of withdrawal must be exercised within ten working days from the date of receipt of goods. Remember to send immediately an e-mail with the communication and then wait for our instructions. Custom made products and food products, as pastry, are not included in the right of withdrawal. Refunds will be made net of the shipping fee paid by the customer, that is only be made on the sum paid by the customer for the products purchased and returned. The cost of return of items is in charge of the customer.





Please find below the complete conditions you must accept before.



The following General Terms and Conditions of Sale govern the offer and sale of products on the website between Petit (who manages the site) and the Customer (who provides his personal details).

Products purchased on www.ninavenezia.itare sold directly by Petit with registered office in Mirano (Venezia) Piva 04542160272

Through the site, Petit sells products on the internet doing its e-commerce business for the final Consumer, meaning any natural person who, in connection with this agreement, is acting for purposes which are outside his business.

You should purchase goods for your personal use only. Petit can unilaterally decide not to fulfill orders in the case that the amount of goods requested exceeds the amount normally intended for the final consumer’s use.

These General Terms and Conditions of Sale regulate the offer, transmission and acceptance of purchase orders relating to products on between the users of and Petit, excluding the application of these Conditions of Sale to orders that are not intended for consumers. If the Customer is a Consumer, he has the opportunity to withdraw from the contract. The right of withdrawal applies only to sales to final consumers, in fact excluding the applicability to VAT-registered companies.

These General Terms and Conditions of Sale do not regulate the supply of services or the sale of products performed by third parties that are on www.ninavenezia.itthrough links, banners or other hypertext links. Petit has not reviewed all of these third party websites and does not control and is not responsible for these websites or their content.

To place an order for the purchase of one or more products on , you must fill out the online order form, accepting the General Terms and Conditions of Sale, the Return and Refund Policy, the Privacy Policy, the shipping and delivery costs and further shipping contributions required.

Payments must be anticipated.

An order will be considered submitted when Petit receives your order form electronically and the order information has been verified as correct. Only after the goods have been paid for in full by the purchaser and his personal data has been verified, the contract will be considered to be valid and legally binding.

The order form will be filed in the database of Petit.

Using the site you agree to be solely responsible for maintaining the confidentiality of your account data (e-mail address and password) and to be responsible for all activities that occur under your account. Petit cannot be held responsible for any abuse or misuse of your account by third parties. Petit reserves the right to unilaterally terminate accounts, cancel orders at its discretion and refuse to offer the service.

By submitting the order form you unconditionally accept and undertake to observe these General Terms and Conditions of Sale as well as further conditions contained on , through links, including the General Terms and Conditions of Use, Privacy Policy and Return Policy.

Shipping and Delivery of the products: The purchaser expressly agrees that Petit does not start the shipping process until payment has been received.

After the payment Petit will automatically process the order without further information to the purchaser.

If the order is confirmed, but the products are not readily available, Petit shall inform you of the unavailability of the products and reserves the right to deliver the goods within the statutory deadline (30 days from the date of order). After 30 days, in case the goods had not been delivered to the customer yet, Petit will refund the amount paid in advance, without additional charges and expenses.

Delivery time

The products in stock are usually delivered within seven working days of receipt of payment.

The pastry is produced at the moment to guarantee freshness: shipment times vary from 7 to 12 working days with the exception of personalized birthday cakes that take about 15 days.

The delivery terms stated above indicate our usual standards and are not to be considered mandatory or binding for Petit.

If you have any doubts or need additional information on the desired product, call the phone number you find on the home page, or write to customer support.

All technical characteristics and all possible information considered to be relevant to the consumer will be provided on each product page and made available at any time. Modifications can be made at any time without prior notice to customers.

The main characteristics of products are shown on on each product page. The products offered for sale on may not exactly correspond to the real quality in terms of image and colors due to the Internet browser or monitor used and some pictures can be only indicative, for example when referring to groups of items or environmental items.

The sales prices of the products are subject to change and will be as quoted on our site from time to time. Please check the final price of sale before sending the relevant order form.

The total amount to pay which is indicated in the order confirmation is the final price to pay including all taxes.

Methods of payment. Bank Transfer, Credit Card or PayPal.

Our suppliers are carefully selected to ensure the highest standard of care is achieved at all the times, for logistics and transportation solutions too. Special shipping charges can apply to some areas. The purchaser acknowledges and accepts that the goods purchased through the site are delivered ex-warehouse to the ground floor of his home or office and at his own risk. Any discrepancies in orders must be immediately notified to the courier at time of delivery by indicating it in writing on the courier’s delivery documents. Written notification must be received bymail address within twenty-four hours from receipt of goods enclosing a copy of the claim notification to the carrier; otherwise no claim will be entertained.

Transactions are subject to VAT in Italy.

Right of Withdrawal: the right to withdraw from the contract with Petit can be enforced only for certain items according to the law (see below: RIGHT OF WITHDRAWAL: art.5, par.3 of Legislative Decree 185/1999). If you are a private Consumer, you have the right to a cooling-off period of ten (10) working days after delivery during which you may cancel your contract by notice to us in writing, without any penalty and without specifying the reason. The purchaser acknowledges and accepts that Petit does not replace or exchange items purchased. Only defective items will be replaced when available, at the express request of the Customers to be sent only by registered letter with return receipt. When that is not possible, we will give you a full refund. Custom made products and food products are not included in the right of withdrawal.

You acknowledge and accept that we refund the amount paid by Bank Transfer for payments received via credit card or bank transfer or directly on the Paypal site for transactions carried out on it. Please provide us with your bank account number (IBAN code) to have the amount refunded.

Refunds will be made net of the shipping fee paid by the customer, that is only be made on the sum paid by the customer for the products purchased and returned.

You must send your withdrawal request by  mail and within ten (10) working days you will, at your expense, arrange packing and shipping the item to be returned to the address provided by Petit. Returns are accepted provided that the goods are returned in their original condition. We will usually process any refund due to you as soon as possible and, in any event, within thirty (30) days of the day we receive your request for withdrawal. The amount will be transferred, in accordance to the law, within 30 days after Petit have received and processed your request. If the consignee is different from the purchaser, in the event of exercise of the right of withdrawal, the amount will be refunded by Petit to the Purchaser.

All returned goods must be in perfect original condition, not marked in any way and should not show any evidence of being tampered with. Otherwise, Petit reserves the right not to refund and return them carriage forward to the Customer.

To exercise the right of withdrawal, the products should not have been used, worn, washed or damaged and the identification tag, original and not tampered with, should still be attached to the products. The cost of return of items is in charge of the customer.

The products should be returned with their original packaging including booklets for use and maintenance, warranties and anything else pertaining to the product. All the items that could be physically damaged by opening the packaging, compromising their future use (for example, audio and video items, books, creams, perfumes, detergents, soaps), must be returned sealed. If the packaging contains several components (for example, electronic items that require additional components such as chargers or cables), they must be returned in full.

Petit, in the event of exercise of the right of withdrawal (see rules governing the right of withdrawal), reserves the right not to accept the return of products that are without tags or original packaging, whose packaging has been damaged or altered, which have been damaged or altered in any way. Custom made products and food products are not included in the right of withdrawal.

The purchaser acknowledges and accepts that Petit will not replace or exchange items purchased. Only defective items will be replaced when available, at the express request of the Customer to be sent only by e-mail or registered letter with return receipt.  Refunds will be made net of the shipping fee paid by the customer, that is only be made on the sum paid by the customer for the products purchased and returned.

Information on the processing of personal data: see Privacy Policy. For further information on our Privacy Policy please send your request to the following e-mail address: or to our head office: Petit san Marco 5728 30124 Venezia (Italy).

Terms and Conditions of Sale are governed by Italian law, pursuant to the provisions of Legislative Decree 206/2005 (the Consumer Code) on the protection of consumers in distance selling transactions and to Legislative Decree 70/2003 on electronic commerce, as well as to article 5 of Legislative Decree 185/1999 on the right of withdrawal.

Governing Law. By visiting the site, you accept that, in respect of any dispute between the purchaser and Petit, if one or both parties refuse to mediate through the service RisolviOnline the applicable law will be the law of the Italian State and the competent court the Court of Venice, as stated in paragraph 28 of the General Conditions of Sale.

The General Terms and Conditions of Sale may be amended from time to time due to new laws and regulations or other reasons. The new General Terms and Conditions of Sale shall be effective as of the date of publication on .


Welcome to the website


Please read our Privacy Policy carefully. It applies every time you visit our site and decide to browse its contents and use its services, whether you purchase or not. Please also read the General Terms and Conditions of Use because they contain important information about privacy and security systems adopted by the website.

Art.13 of the Legislative Decree 196/2003 – Information on Privacy.


Data controller

The data controller and sole owner of the information collected through this site is Petit Via Caorliega 37 30035 Mirano Venezia it decides independently on the purposes and methods of data processing and the implementation of security procedures to ensure privacy, integrity and availability of such data.


Optional and compulsory communication of personal data

When browsing the site, you may be required to provide personal information. Such information can be essential in order to achieve the intended purposes of this policy, or not prejudicial in that.
The compulsory or optional nature of the information to be provided is specified at each time - with reference to the specific data requested -, by marking compulsory information with an asterisk (*).
If you refuse to provide the information marked as compulsory, it will be impossible to achieve the main purpose of the specific data collection: such a refusal might, for example, make it impossible for Petit to fulfil the product sale agreement on 
www.ninavenezia.itor provide other services available on the site. The choice to provide additional data, other than that marked as compulsory, is optional and will not produce any consequences with regard to the main purposes of the collection.


Who is responsible for processing your data

At present, the entities responsible for processing your personal data are:
Petit, via Caorliega 37 30035 Mirano Venezia VAT 04542160272

Please read this section regularly to verify any changes.


Your Rights

You are allowed at any time to make a formal request for the following information: clarification that your personal data is being processed by us, even if not yet registered, and a description and a copy of such personal data.

You are also entitled to obtain information from Petit about the source of your personal data; the purposes and methods of data processing that apply to your personal data; the standard applied when electronic equipment is used for data processing; full identification of the data controller and data supervisors; the names of the persons or categories of persons to whom personal data may be communicated or who may become privy to personal data while performing their duties as, by way of example, the data supervisors. All this information is included in this Privacy Policy.

In addition, you may always be entitled to obtain from Petit:
a) updating, correction and integration of your personal data;
b) cancellation, transformation into an anonymous form or blocking of your personal data if processed in violation of the law, including the data deemed unnecessary for the purposes for which the data was collected or subsequently processed;
c ) certification that the operations described at letters a) and b) have been notified, even with regard to their contents, to the persons to whom your data has been communicated or disseminated, except in those instances where such certification turns out to be impossible or would require a clearly disproportionate deployment of means compared to the right protected.

You do, in any case, have the right to totally or partially object: 
a) processing of your personal data, for valid reasons, even if pertinent to the purpose of collection;
b) the processing of your personal data for the purposes of advertisement or direct marketing mailings, or if used for the purposes of market surveys or commercial communications.

You may freely exercise your rights at any time by sending a written request to Petit - to the mailing address or to the e-mail address - and we will reply promptly.
To ensure that your personal data is always exact, up to date, pertinent and complete, please advise us of any variations by writing to .

Art. 130, par. 4, Legislative Decree 196/2003

The legislation on the protection of personal data permits Petit – without your express consent - to use your data for direct marketing activities of products similar to those you have already purchased, unless you refuse the permission to use your e-mail address for this purpose.


Authority Provision of June 19, 2008, on simplification of requirements for processing data for administrative and accounting purposes

The Authority's provision allows Petit to use your mailing address to send you, along with administrative and accounting documents, advertising of products similar to those you have already purchased, unless you refuse the permission to use your postal address for this purpose.

The principles on which our privacy policy is based are listed below:
process data exclusively for the purposes and according to the methods provided to users at time of collection;
use data for other purposes only where the user has given its express consent to such use;
make data available to third party companies only for purposes that are strictly necessary to provide the requested service(s) and only under supervision of a data controller; 
do not communicate, cede or transfer data to third parties for purposes exclusive to the third party unless the users have received prior warning and have granted their consent;
answer all requests for cancellation, variation and integration of personal data, opposition to the processing of your personal data for the purpose of sending commercial information and advertising;
ensure that data processing is conducted fairly and legally, protecting user privacy and implementing appropriate measures for security and protection of the privacy and for integrity and availability of the data provided by users.


How and why we process your personal data

Personal data processing is conducted primarily by means of information systems and electronic devices by Petit and other parties who, selected with care for their reliability and competence, conduct operations that are essential in order to achieve the purposes strictly related to the use of the web site and its services and to the sale of products via the web site. (The specific purposes for which your personal data is processed are summarized each time you communicate your personal data, in the notice under ex-article 13 of the Legislative Decree 196/2003).

In general, data is processed in order to make the following services available to those who visit our site:
registration on the site, to enjoy the services we offer;
fulfilment of orders and related activities;
handling of your requests: technical and commercial information, progress reports on your orders and, generally speaking, all information requests;
contact with the managers of our services;

In using data, that may directly or indirectly identify you personally, we will apply the principle of necessity. For this reason, we have designed the site in such a way that the use of your personal data will be kept to a minimum and will not exceed the purposes for which your personal data was collected and/or processed; we do not process your personal data when we can provide you with services through the use of anonymous data (such as marketing research to improve our services) or by other means which allow us to identify you, apart from when it is strictly necessary or upon request of the competent public authorities or the police (as, for example, in case of traffic data or your IP address).

In some cases, as stated in the notice, your data may be processed - prior to your consent – in order to create profiles based on your preferences and purchases; this is for the purpose of supplying you with product and service related information adapted to your individual needs and interests. Petit will not send marketing information about its products and services without your permission, except in the case provided for by article 130, paragraph 4 of the Legislative Decree 196/2003 (which allows the data owner to send e-mails about products and services similar to those you have already purchased, unless you refuse such permission).

Your data will be disclosed to third parties only with your consent, unless such disclosure is required under applicable law or necessary for purposes provided by law which do not require consent. In these cases, your data can be made available to third parties who will handle it independently and solely for these purposes (for example, in the case of a request made by the police, the courts or other competent entities, or in order to perform obligations under the contract concluded with you, as is the case of the communication of data to Setefi for the payment of the goods purchased ).

Any further purpose will be fulfilled by Petit only after obtaining your consent.

There are some situations where we are required by law to provide information, for which your consent is not necessary; for example, when you are required to fulfill legal requirements or where it is necessary for carrying out our contractual obligations towards you (as when you require to purchase products or services through our website ).

Your personal data will not be transferred abroad to non-EU countries, which do not ensure an adequate level of protection of individuals. Should the above be necessary in order to supply services or to execute a contract for the purchase of products, the transfer of your personal data to such non-EU countries shall be carried out only after the execution of specific contracts between Petit and such entities, according to laws and applicable regulations.

Petit may have access to third parties' personal data which was directly disclosed by its users to Petit, for example when a user buys a product for a friend or when the buyer is different from the recipient of such product.
In all of the above cases, please make sure you receive the consent of such individuals before disclosing their personal data to Petit and make sure to inform them about this Privacy Policy, since you will be the only person liable in for the disclosure of information and data relevant to such third parties (and with any other incompatible and unlawful use of it) if they have not provided their consent for it. 
We inform you that the consent of such third party individuals is not required if personal data belonging to the above individuals has been disclosed to Petit for the execution of a sale and purchase contract with Petit on behalf of such third party.

You understand and agree that you will not post any Content which is illegal or offensive. Items which are offensive or illegal include, but are not limited to, the following: discriminatory (including racial, religious, disability or gender based discrimination); false, misleading, defamatory or libellous, threatening, abusive or obscene; pornographic or sexually explicit; promoting or describing illegal behaviour or acts. Should this occur, Petit reserves the right to delete your personal account and all relevant data.


Who may process data

We may use carefully selected third parties to carry out certain activities. The companies that conduct these operations are chosen on the base of their experience, reliability and capability to ensure adequate compliance with current provisions on data processing, including the aspects of data security.

These companies are appointed “responsible for data processing” and conduct their activities according to the instructions of Petit and under its control. We check periodically to make sure that they fulfil their tasks and continue to ensure compliance with the provisions on data protection.

Your information is also processed by our employees assigned to every service, whose categories depend on the purposes for which data was conferred and are always specified in the notice that we submit to you every time you provide us with your personal data.


This website uses cookies. By accessing to our webpages, the user accepts cookie usage, according to the conditions reported below.

A) What are cookies?
Cookies are little files transmitted from the server where the website is hosted to the device used by the user.
There are are more than one kind of cookie: technical, profiling and third parties (that might belong to both of the previous categories).
- technical cookies are used with the only meaning to fulfill the services requested by the user. They can be divided into:
- navigation or session cookies, who guarantee the normal navigation and use of the website (allowing, for instance, purchases or login to protected areas)
- functional cookies used to register user navigations in order to improve the service
- profiling cookies are used to register user navigation, monitoring its preferences, in order to collect a detailed profile and propose targeted information and advertising
- third parties cookies are not sent from the website that the user is browsing, but from a third system, such as Social Network platforms as Facebook, Twitter, Youtube. They can be technical, such as anonymized analytics, or profiling cookies.
This website uses technical cookies (to save simple choices such as your preferred language) and third parties cookies. This website uses technical cookies (to save simple choices such as your preferred language) and third parties cookies. The acceptance of automatic procedures of collection of data and the use of cookies are necessary for the use of the web site and its services, including the purchase of products. If you have started the procedure of deleting cookies, Petit cannot ensure that all web pages of will be displayed or that certain services will be supplied such as, for example, the storage or the display on the web site of the products you want to purchase.

B) Third parties cookies used
In some pages, this website may send third parties cookies, sent by external subjects (such as, for instance Facebook, Twitter, Youtube, Pinterest).
Not managing these cookies, we have little control and knowledge about them, the data they collect and the meaning of use. In some cases, the third party may use cookies to detect the users who subscribed to their platform.

As specified by the Italian Privacy Authority in their FAQ:
"About the third parties cookies installed from the website, the obligations about information and consent are in charge to the third parties, but the website owner, as technical intermediary, must place in the full information page the updated links to the privacy information pages and consent modules of the third parties."
Please find below the privacy policies of the third parties who could send cookies through our website. We do not have any contract with any of them, but use their services to provide a better user experience:


Google (Google Analytics, Google Maps, Google+, DoubleClick, others)



Facebook (Facebook Connect, Facebook Social Plugins)














For further information about third parties cookies, please visit


C) How to disable cookies

Most Web Browsers allows to refuse cookies, however this function might tamper website usability, such as not been able to see videos or share information to the social networks. Since the web browsers are constantly updating and there are many versions of them, to refuse the cookies we suggest to refer to the web browser help. For your information, please find the online guide for the main web browsers used:.
Mozilla Firefox
Google Chrome
Internet Explorer

Tablet and smartphone browsers
To delete and block from your tablet or smartphone, you need to refer to the used browser or device help.


Security measures

We adopt security measures that are sufficient to reduce the risks of destruction or loss of data - even if accidental - to a minimum, to impede unauthorized access or processing without consent or not in accordance with the purposes of collection provided by our Privacy Policy.

However, Petit cannot guarantee that the security measures are sufficient to adequately protect its users, limiting or excluding any risk of unauthorized access or disclosure of data caused by users’ devices: you should ensure that your computer is equipped with appropriate software to protect data transmission on the network, both incoming and outgoing (such as up to date antivirus systems) and that your Internet service provider has also adopted adequate security measures to protect network data transmission (such as a firewall and anti-spamming filters).


Links to other web sites

Our site contains links to other web sites which may have no connection with us. Petit does not control or monitor such web sites or their web content. Petit shall not be held liable for the web content of such sites and for the rules adopted by them in respect of your privacy and the processing of your personal data while you are visiting those web sites. Please pay attention when you connect to these web sites through the links provided on our site and read their terms and conditions of use and their privacy policy carefully. Our Privacy Policy does not apply to the web sites managed by third parties. Our site provides links to other web sites exclusively to help its users in their searches and browsing activities and to allow links to other web sites on the Internet. We do not recommend the content, products, advertising or other materials available from these third-party websites and you should use them at your own risk.



If you wish to receive more information about how Petit processes your personal data, please write a message and send it by e-mail to
Please visit the website of the Authority for data protection at the address to know your rights and all the updated laws regarding the processing of personal data.



This Privacy Policy is governed by Italian law and, in particular, by the Italian Data Protection Code (Legislative Decree 196/2003) which regulates the processing of personal data - including data collected in other countries – on the part of anyone who has his habitual residence or registered office in Italy. The Code ensures that the processing of personal data is conducted with respect to the fundamental rights and freedoms, as well as the dignity, of natural persons, with particular reference to confidentiality, personal identity and the right to protection of personal data.

Italian law shall apply to each case where the processing of personal data implies the use of electronic or non-electronic devices located on the Italian territory (unless they are used only for purposes of transit through the European Union), regardless of whether it is carried out in the territory of another country, even outside the European Union.


Changes and Updates to the Privacy Policy

Petit may modify or simply update this site’s Privacy Policy, in part or completely, even as a consequence of any change that may occur in the legislation or in the regulation that governs this matter and protects your rights. Any modifications and updates of the Privacy Policy will be effective when posted on the Home Page and you will be bound by any new terms when you visit our web site. We therefore encourage you to return to the Privacy Policy regularly for changes.